Account deletion

Delete your PetPool account

This page is the public account-deletion resource for the PetPool app on Android, iPhone, and the web. PetPool Technologies operates PetPool.

How to ask

1. Email petpooltechnologies@gmail.com from the email address on your PetPool account.
2. Use the subject line “Delete my PetPool account”.
3. Include the name on the account and, if you have them, the pet or business profiles to remove.
4. Or use the form on this page. We still confirm using the account email.

We complete a verified request within 30 days. If you cannot access the account email, say so and we will ask for another way to confirm it is your account.

What we delete

• Your sign-in and profile.
• Pet profiles, photos, and posts.
• Your messages. People you wrote to will see that the account was deleted.
• Green Tick status on your pets or business. We cancel a web subscription as part of deletion.
• Business verification photos, unless a fraud review is already open.

What we may keep

Booking and payment records may be kept for up to six years where tax, accounting, or an unresolved dispute requires it. We may also keep information the law tells us to keep. Copies in backups age out on the backup cycle.

Deleting the account does not cancel an App Store or Google Play subscription. Cancel Green Tick in your Apple or Google subscription settings as well, or the store can keep billing.

More detail is in the Privacy Policy.