PetPoolRefund & Cancellation
Last updated 18 October 2026
Draft pending lawyer review. This working draft was prepared for PetPool Technologies and has not been reviewed by a lawyer. It explains how PetPool intends to operate and may change.
Booking refunds
These rules cover cancelling a booked pet service, such as a groomer, walker, sitter, vet, or trainer.
Cancel 24 hours or more before the booking starts and the refund is 100%.
Cancel less than 24 hours before the booking starts and the refund is 50%.
After the booking has started, the refund is none.
If the provider cancels the booking, the customer is refunded 100%.
Booking prices and these refunds are in USD.
The start time is the time shown on the booking.
How the refund is paid
Booking payments are taken through Stripe. Refunds are sent back through Stripe to the original payment method.
PetPool does not store full card numbers. A refund can take several days to appear, depending on the card issuer.
Green Tick is separate
Cancelling a booking does not cancel a Green Tick subscription. Green Tick billing, including App Store and Google Play purchases, is covered by the Green Tick Subscription Terms.
Contact
If a refund does not arrive, email petpooltechnologies@gmail.com with the booking details. We will look it up with Stripe’s payment record.